Logistics

Fulfillment Software

Logistics For Hire offers a state of the art, cloud-based fulfillment suite, CommerceBlitz. The suite ties seamlessly into your workflow. Allowing you to centralize your orders from different marketplaces and submit them to fulfillment. Fulfill from anywhere, be it your warehouse or your drop-shipping partners.

Our system allows for easy pick/pack/ship process, with impeccable tracking of orders throughout. BlitzSuite also fetches the tracking IDs directly from Fedex, UPS and USPS, and updates not only the suite but also the marketplaces, allowing you to get paid for your orders as soon as possible.

The fulfillment suite is completely modular, allowing you to choose modules you need and pay for only what you are using.

Order Management

CommerceBlitz imports orders from various sales channels through API calls, EDI connection or spreadsheet upload, and populates the interface with all the information needed for successful fulfillment and customer service.

The interface will show what sales channel the order came from, shipping address, phone number and email, originating order ID, SO and PO numbers, SKU, UPC, brand, quantity, price at which the item sold, cost, markup and date of sale and so on. Once the order is shipped, it will also show the tracking ID.

When the order is imported into BlitzSuite, it can be exported by various teams based on rules, so the warehouse orders go to the warehouse team, the dropship orders go to ordering team and so on. Every order is marked as exported, and given a PO number, which allows for quick and easy tracking on both sides.

The tracking IDs are entered into BlitzSuite order lines automatically, either through the shipping module the warehouse uses, or by “harvesting” the tracking IDs from UPS, USPS or Fedex websites. The tracking IDs are also sent to the marketplaces, which confirms shipping, and releases the funds held by the marketplace.

Inventory management

For a physical warehouse, our system allows the retailer to easily scan products into inventory. Using barcode scanners, or even just upload a spreadsheet with current inventory levels.

Customers running a drop ship operations, BlitzSuite’s Inventory Fetch and Parse tool, allows the retailer to process different inventory feeds from different sources. Outputs in a uniform inventory file or via API integration, ready to be uploaded into different sales channels.

BlitzSuite can provide insight into available inventory is enabled through our Live Inventory module, allowing search by UPC or SKU, and even takes partial inputs. It gives results with stock levels and location in the warehouse. Paired with our Inventory Fetch and Parse tool that is very handy for online retailers giving an output of the items on the source file that are not yet created in the database, which helps more easily identify items that need listings created.

On the warehouse side of things, correct inventory quantities are maintained by a multilayered “scan out” process. When the warehouse exports the orders to be fulfilled, each step is scanned into the system (pick stage, pack stage, shipping stage), and if any problems occur, it is easy to look into logs and see where in the process the issue happened.

Reverse Fulfillment

Another feature of BlitzSuite is the Returns module, which has been developed specifically to speed up the process of handling returns, a normal occurrence in online sales. It consists of two parts, one facing the returns processing team, and the other one facing the customer service team.

Processing of returns has been made super easy by allowing the personnel to scan either the item barcode, or the return form barcode, which populates the information directly into the module. The information can also be added manually. Returns team then simply enters the replacement information or sends the order to be refunded. If a replacement is entered, it becomes a new order line, which means that it is entered into normal fulfillment process.

From the customer service perspective, the returns module shows replacement order IDs or refund transaction details, which allows quick and easy checks when customers are inquiring about their returns.