Customer Support

Frequently Asked Questions


What kinds of discounts can I add with the B2B app?

You can set up percentage discounts per client or create volume break discounts for clients who want to provide bulk buying discounts.

I have products built in my Shopify store. Do I need to recreate my products in the app?

No. You only need to add more data to products if needed for our product catalog manager which will allow you to create custom fields and have more options in terms of headers.

How do I add my customers to the app?

Adding customers in the app is done with an email invite.

Can I offer unique discounts to customers or is it one size fits all?

Discounts can be offered in a variety of ways via Tiers or Volume breaks. They can be customized for each individual customer and also by SKU, Parent, Collection, etc.

Will my regular customers be able to see my wholesale prices?

No. If you have a retail store, those customers will not see wholesale prices. Wholesale prices can only be accessed by your invited customers via a login to your B2B store.

Is there API functionality?

Yes, we will be adding open API functionality to the backend of our app database as well in the near future for the B2B to OMNI Warehouse.

How do I arrange the items on my wholesale page with the app?

Items can be arranged in List View or Grid View and are sorted in alphabetical order.

Can I choose which items are offered to b2b versus retail customers?

Yes. You have the option to display your products on Retail, B2B, or both in product details or you can also set the option on your CSV template for the particular item to show on Retail, Wholesale or Both.

What are the benefits of Future Collections and what are Future Collections in general?

You can add products to future collections to start selling items without on-hand quantity. This allows you to gauge purchase volume/manufacturing of future products for your customers.

Is there a bulk editing option for products and variants?

You can export your product template, make any necessary changes, and import the file back into the B2B.


Does my website inventory sync to all my sales channels?

Yes. Our built-in inventory balancer ensures that when you make a sale on one sales channel the inventory is synched and adjusted across all of your sales channels.

How do I add my inventory?

Inventory can be added by scanning the UPCs into a zone in your warehouse

Do I need to install software?

OMNI warehouse is cloud based software which means that no install is required. You can easily access the software via any browser on your computer, tablet, or phone.

Can this software help organize my warehouse?

OMNI Warehouse was built with organization in mind. You can create limitless zones to organize everything from cars to screws. Everything in a zone is scanned with a barcode and each zone is scannable via a printable QR code.

Are there reports available?

Yes. You can generate a variety of Sales reports and Inventory reports.

Can OMNI manage my purchase orders?

Yes. OMNI Warehouse has a built-in Purchase Order Creator and a Purchase Order Receiving module to help simplify the process of ordering and receiving new stock.

How can I manage which sales channels list my products?

The Shipping Rules module in your OMNI Account Settings allows you to select which of your brands are listed on which your sales channels. This allows you to list/delist your product on the sales channels that you choose.

Does the software synch with QuickBooks?

Yes. OMNI warehouse can provide data points to synch with your QuickBooks accounting template.

Are there user management settings?

Yes. The Admin Account Manager can add or adjust other user’s settings to give various rights permissions as needed.

Are UPCs and SKUs required?

As the system relies on scanning to keep your inventory organized and accurate, UPCs and SKUs are required in order to add your products to the OMNI database.

Have a different question? Get in touch!

Customer Support