White glove and final mile
Every address. One view.
Your product goes out to thousands of homes. Delivered, unboxed and set up, most of it by carriers you hire by region.
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What your carriers run
Each one has their own portal, their own photo format and their own way of proving the work got done.
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Who is asking you
The buyer asks when somebody is coming. Your service team asks the carrier. The carrier asks the crew.
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With CommerceBlitz OMNI
Your carriers work one job record. You read one view across every address, on the day it happens.
For brands that deliver their own heavy goods · CommerceBlitz OMNI
Give your carriers a system, not a scorecard.
They keep doing the work their way. Their warehouse, their crews, their routes, their judgment at the door. None of that changes and none of it should.
What changes is where the record lands. One job record, the same for every carrier, in your account. You stop collecting reports and start reading one.
Five places it shows up
The buyer at the other end
With CommerceBlitz OMNI
The buyer gets a link. No app, no account, no training. It shows when somebody is coming and what was done.
Today
Somebody bought the product and paid for the setup. They email your service team to ask when the crew is coming. Your team emails the carrier. The carrier calls the crew. Two days later somebody calls the buyer back with a window that is already wrong. The install goes fine and the experience is what gets remembered.
What you can prove
That the promise your checkout page made is the promise that got kept, on the record, with the photographs.
The damage claim
With CommerceBlitz OMNI
The photo at your dock, the photo at the cross dock, the photo at the door, the time on each. The record shows which hand it was in when it broke.
Today
A treadmill arrives with a cracked deck. The carrier says it left the cross dock clean. Your DC says it shipped clean. The buyer has a photo on their phone and a one star review half written. You refund, you re ship, and you never find out which one of them it was.
What you can prove
Where the damage happened, with the photo and the time, so the claim goes to the right party and the buyer gets the replacement without the argument.
The second visit
With CommerceBlitz OMNI
The crew checks the contents at the door before the truck leaves. A missing part gets flagged on the job, and the replacement is moving before the buyer knows there was a problem.
Today
The crew opens the box in the living room and a bracket is missing. They leave. Your service team hears about it from the buyer, opens a ticket, and a second crew goes out eleven days later on a second delivery fee. The review mentions the eleven days, not the bracket.
What you can prove
First visit completion by carrier and by region, and the exceptions that cost you a second truck, named.
The carrier invoice
With CommerceBlitz OMNI
Every stop on the invoice matches a closed job with a photo, a time and a service level. Reconciliation is a filter, not a project.
Today
Six carriers, six invoices, six formats. Somebody on your team matches stops to orders by hand, finds forty that do not match, and spends a week arguing about them. The room of choice you were billed for was a threshold drop, and nobody can prove it either way.
What you can prove
That you paid for what was delivered, at the service level that was delivered.
Adding a carrier
With CommerceBlitz OMNI
You give the new carrier a login. They work the same record every other carrier works.
Today
A new region means a new carrier, a new reporting format and a new contact who has to be taught what you need. You spend a quarter getting their spreadsheet to look like the others, and it still arrives on a different day of the month.
What you can prove
The new carrier’s first job reports exactly the way your oldest carrier’s does, in week one.
Their crews work on the phone they already carry.
Confirm arrival. Work the checklist where the work happens. Add the photographs on site. Close the job.
Nothing gets written down twice and nothing comes back to an office to be typed in.
Why your carriers will use it
The cost sits with you, which takes the hardest objection off the table before anyone raises it.
The spreadsheet they maintain for your account, the photos they collect and email, the monthly summary somebody builds by hand. That goes away.
Which is what a crew already carries. Confirm arrival, work the checklist, add the photos, close the job.
Their warehouse system, their routing and their dispatch all stay exactly where they are. This sits on top and carries the job across.
Each carrier works their own jobs in their own view. You are the one who sees across all of them, because the orders are yours. And if a carrier already runs CommerceBlitz OMNI for its other clients, your jobs land in the system their crews use every day.
Every order, not only the ones that need a crew
The white glove delivery is one line on a system that carries every order you sell. Plug in the channels and the sources, and read them side by side.
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Every channel on one order line
Your own site, Amazon, Walmart, wholesale EDI and the rest. The treadmill going out by white glove sits next to the parcel order that shipped the same morning.
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Inventory across every source
Your DCs, your 3PLs and your dropship suppliers, pulled together into one available to sell number and balanced across channels by your rules.
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Orders routed to the right source
By cost, geography and service level. The heavy item goes to the carrier that covers that region. The small one goes parcel.
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One catalog, checked
Products pull in from every channel, get checked for SKU and UPC problems, and push back out clean.
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Compare the channels
Which SKUs move where, which channel drives cash and which drives top line, and where the fulfillment bottleneck is.
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Carriers and 3PLs get their own view
Every partner you use works in their own account and sees only their own jobs. You see the whole board.
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Wholesale EDI on the same line
Retailer purchase orders come in by EDI and sit beside the direct orders, with the routing and the pick types to match.
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Ask instead of pulling a report
Your team asks a plain question about inventory, orders or shipments and gets the answer. Runs in our own private cloud. Your data stays in.
The full platform is at commerceblitz.com.
Where it sits
Bolt on. Nothing gets ripped out.
Your ERP and OMS
Stay the book of record, and get an itemized job rather than a reconstruction at the end of the quarter.
Your carriers
Keep their warehouses, their crews and their routing. They gain a place to put the record.
Your service team
Answers the buyer from the record instead of calling the carrier.
CommerceBlitz OMNI carries the job across every carrier you use, out to the buyer waiting at the other end, and back to you as one record. If a carrier already runs CommerceBlitz OMNI for its other clients, your jobs land in the system their crews use every day.
This is what we are thinking. Tell us how it works with your business. If it works, great. If it does not, we both learned something.