White glove and final mile
Deliver what your customer promised and Prove It!
A brand or a manufacturer sold the job. Their buyer is waiting at the other end. You are the one in the middle.
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Everyone on the job
Your office runs on a computer. The crew is a contractor on a phone. The client is on email and text.
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What the buyer wants
To know when somebody is coming, and to see that it was done right after they leave.
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With CommerceBlitz OMNI
All four of them look at the same ticket, each one seeing only what their own account holds.
For white glove and final mile operators · CommerceBlitz OMNI
Your crew does the job. The system does the rest.
The judgment stays with your people. The note in the box. The call when something arrives broken. The decision to repack instead of return.
The paperwork runs itself. Arrival, checklist, photos, sign off, status to the client, the invoice. Nothing gets typed twice and nothing waits for the office.
Stand out to your customer
Delivery, assembly and sign off
With CommerceBlitz OMNI
The contractor confirms the contents against the job, works the checklist, and photographs the finished setup before leaving.
Today
A treadmill or a playground set gets built in somebody’s house. The record closed with delivery. Another record for build is sent. Nobody has checked the contents of the box, and the buyer paid for a set up unit. The crew arrives, a bracket is missing, and the customer is standing there while somebody calls the office.
What the system learns and shares
Arrival time, location, the worked checklist, photos of the finished setup, the customer sign off. The client who sold it sees the result, and the sign off triggers the invoice.
The hundred door rollout
With CommerceBlitz OMNI
The installer builds it, photographs it, and closes the job at that door.
Today
Displays ship to a hundred stores. Eighty go up the first week. Some sit in a back room, a few are built wrong, one never gets opened. The client sends people out to find which is which. Your office fields calls about doors you closed a month ago, and the answer is a tracking number and somebody’s memory.
What the system learns and shares
Each door stamped with time, location and photos as it completes. The client watches the rollout fill in store by store instead of asking for a status call.
The second visit
With CommerceBlitz OMNI
The replacement item gets delivered and installed. The person standing there adds photos and confirms.
Today
A panel is cracked, or two boxes arrive when three were shipped. The tech calls dispatch. Dispatch calls the account manager. The account manager emails the client. The photos sit in somebody’s text messages. By the time it reaches whoever has to bill it, three people remember it differently and nobody can prove what left the building.
What the system learns and shares
The exception, the photos, the time and who raised it, against the job it belongs to. The claim goes out the same day with the evidence already attached.
The damage claim
With CommerceBlitz OMNI
The photo at the dock, the photo at the door, the time on each. The record shows which hand it was in when it broke.
Today
A dresser arrives with a split leg. The crew says it left the cross dock that way. The dock says it went out clean. The client wants a credit, the buyer wants a new dresser, and the only photo is on a phone with no time on it. You eat the claim because you cannot prove otherwise, and next month you eat another one.
What the system learns and shares
Where the damage happened, with the photo and the time, against the job. The claim goes to the party that owns it, and the ones that are not yours stop landing on you.
The crew works on the phone they already carry.
Confirm arrival. Work the checklist where the work happens. Add the photographs on site. Close the job, and the close is what starts the invoice.
No paperwork comes back to the office, because none of it left.
Become the one they check
A new program
With CommerceBlitz OMNI
Use CommerceBlitz OMNI’s native app to sync the catalogs and review SKUs and UPCs to get them into workflow.
Today
A marketing team hands you a kit program and wants it live in two weeks. You chase API keys from an agency that does not have them. The product file arrives as a spreadsheet with duplicate SKUs and half the UPCs missing. Somebody on your side cleans it by hand. Then the client sends a new version.
What the system learns and shares
Every SKU and UPC, matched or flagged, with the catalog on record from day one. The marketing team fixes their own data and watches the report card clear.
The Thursday question
With CommerceBlitz OMNI
She opens her own view and checks. No call, no training.
Today
The marketing coordinator emails to ask if the kits went. A sales rep calls about a different program. A brand manager wants a list of what shipped last week, formatted her way. Your account manager stops what she is doing, opens three systems, builds the answer in a spreadsheet and sends it. Tomorrow they ask again.
What the system learns and shares
The same record your floor works from, filtered to her permissions and shared by link. You see which programs generate the questions and which never do.
The bid review
With CommerceBlitz OMNI
You open two years of record. Every job, its proof and its cost.
Today
A new VP arrives and puts the account out to three quotes. Two of them are cheaper per unit. You have ten years of doing it right and no way to show it. The reference calls go well and the spreadsheet still wins. You either cut the rate or lose the account to somebody who will learn the hard way.
What the system learns and shares
Two years of jobs, proofs, exceptions and cost, in one place. You hand the buyer evidence instead of adjectives, and the file goes with the renewal.
The diligence list
With CommerceBlitz OMNI
You send a link. Two years of jobs, proof, damage rate and on time, filtered to what they asked for.
Today
A national 3PL wants to subcontract you a region and asks for your damage rate and your on time percentage. An accreditation form asks the same. A buyer’s list asks for it by client. The answer is somewhere in six spreadsheets and a filing cabinet, and it takes a week to build a number you then have to defend.
What the system learns and shares
Damage rate, on time, first visit completion and customer sign off, by client and by crew, as they happen. The number exists before anyone asks for it.
The rest of what it runs for you
The white glove ticket is one line on a system that runs the whole operation. The same login, the same order line, every client.
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Every order in one place
Sales orders, purchase orders, work orders and returns, from every client and every channel, on one order line. The white glove job filters like any other.
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A portal for each client
Each client gets their own login and their own view. They connect their own Shopify, Amazon and Walmart accounts. You see across all of them.
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Catalog sync and report card
Products pull in from every channel and get checked for SKU and UPC problems. The client fixes their own listings and resyncs. No CSV trading.
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Billing and rate cards
Itemized pick, pack, delivery and work order fees per client, billed on your cycle, down to weekly. The sign off on the job is what starts the invoice.
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EDI, dropship and special order
Retailer EDI and dropship orders mapped through what you already run, with the pick types to match.
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Three way shipment audit
Every order checked against your warehouse system, the sales channel and the carrier, so nothing ships twice and no tracking goes unlogged.
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Orders flow into the warehouse system you run
Every channel funnels into your existing pick process. Your warehouse system stays the on hand master.
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Ask instead of pulling a report
Your team and your clients ask a plain question about inventory, orders or shipments and get the answer. Runs in our own private cloud. Client data stays in.
The full platform is at commerceblitz.com.
Where it sits
Bolt on. Nothing gets ripped out.
Warehouse system
Stays the on hand master. Pick, pack, what left the building.
TMS
Routing, transport and the carrier, up to the doorstep.
ERP and accounting
The book of record. Handed an itemized job, not a reconstruction.
CommerceBlitz OMNI carries the job across the handoffs, out to the client that sold it, and out to the buyer waiting at the other end. If a client runs CommerceBlitz OMNI for their own network, their jobs land in the same system you already use.
This is what we are thinking. Tell us how it works with your business. If it works, great. If it does not, we both learned something.